Support

At FestivalPlay Casino, we understand that reliable and accessible support is essential to your gaming experience. That's why our dedicated support team is always here for you, ready to assist with any questions or concerns you might have about your account, transactions, or gameplay.

Get Instant Help via Live Chat

Need immediate assistance? Our friendly, knowledgeable support agents are available around the clock through our live chat feature. Simply click the chat icon on any page, and you'll be instantly connected to a helpful representative who will guide you through any issue in real-time. Typical response times through live chat are just a few seconds, ensuring you can quickly return to your favorite games like Piggy Bank Farm Slots or Reactoonz Slots.

Email Support for Detailed Questions

If you prefer email, we're just a message away at support@merlincasino.com. Our team typically responds within a few hours, providing detailed answers and solutions tailored specifically to your needs. Rest assured, whether you're experiencing difficulties with deposits and withdrawals via payment methods like Interac, MasterCard, or ecoPayz, or have a question about our 100% Welcome Bonus up to $/€500 + 200 Free Spins, our email support team has you covered.

Comprehensive FAQs for Quick Answers

We also offer a comprehensive FAQ section designed to help you quickly find answers to common questions about gameplay, account management, bonuses, and more. This intuitive resource saves you time by providing clear, concise solutions without having to contact support directly.

A Support Team That Cares

At FestivalPlay Casino, our commitment to providing exceptional customer support goes beyond just answering questions. We genuinely care about your experience and satisfaction, and we consistently strive to ensure your issues are resolved promptly and effectively. Our agents are experienced professionals who understand the ins and outs of our casino features, from exploring games developed by top-tier software providers like Microgaming, Play'n GO, and Yggdrasil, to managing your account securely in currencies such as CAD, EUR, or USD.

Your comfort and confidence matter to us. Feel free to reach out anytime—FestivalPlay Casino's support team is here for you, every step of the way.