FAQ

Creating an account at FestivalPlay Casino is designed to be swift and straightforward. Simply click the 'Sign Up' button located prominently on our homepage and fill in the required details such as your name, email address, and secure password. You'll also choose your preferred currency from options like CAD, EUR, or USD. After submitting your information, we'll send you a quick verification email. Once confirmed, you're all set to start exploring hundreds of exciting online slots and casino games from renowned providers such as Microgaming, Play'n GO, and Pragmatic Play. Should you encounter any issues during registration, our friendly customer support team is available around the clock via live chat or email at support@merlincasino.com.

Currently, FestivalPlay Casino offers an exciting and generous welcome bonus for all new players. You can claim a 100% bonus up to $/€500 along with 200 free spins on your first deposit. Simply register your account and use the bonus code FESTIVAL1 when making your deposit of at least $20. This fantastic offer gives you ample opportunities to test out popular games like Piggy Bank Farm Slots or Ice Joker Slots and boost your chances of landing big wins. Remember that the bonus comes with a 40x wagering requirement, ensuring you have plenty of chances to win while enjoying the newest slot releases.

FestivalPlay Casino regularly rewards our loyal players with special promotions, including occasional no deposit bonus codes. These exclusive offers grant you free bonuses or spins without requiring a deposit, allowing you to try out selected games risk-free. To make sure you never miss out on these fantastic opportunities, we recommend subscribing to our email newsletter and regularly checking the promotions page on our website. Additionally, following FestivalPlay Casino on social media is a great way to stay updated about the latest no deposit bonuses and other exclusive player promotions. Stay tuned for exciting opportunities to enjoy free play and win real rewards!

Absolutely! FestivalPlay Casino prioritizes your security and convenience above all else. All transactions are protected with advanced SSL encryption technology, ensuring your personal and financial details remain confidential and secure at all times. We offer several trusted payment options, including Interac, MasterCard, MuchBetter, Neteller, Skrill, Visa, and ecoPayz, allowing you to deposit and withdraw funds quickly and confidently. Deposits are typically processed instantly, while withdrawals might require additional verification checks to ensure your funds remain secure. We adhere strictly to industry standards and regulations, giving you complete peace of mind when managing your funds at FestivalPlay Casino.

Yes, FestivalPlay Casino operates under strict licensing and regulatory standards designed to protect players and ensure fair play. Our casino is fully licensed and regulated, meeting all necessary compliance and security requirements set by international gambling authorities. This means that all our games, software providers, and operational practices are regularly audited to ensure fairness, transparency, and player protection. When you play at FestivalPlay Casino, you can trust that you're engaging with a reputable and safe online gaming platform, backed by robust regulations and transparent policies.

FestivalPlay Casino is committed to processing withdrawals quickly and efficiently. Once your withdrawal request is submitted and approved, most requests are processed within 24-48 hours. However, the exact timing can vary depending on the payment method chosen. E-wallets such as Skrill, Neteller, and ecoPayz typically provide the fastest withdrawals, usually processed within 24 hours. Bank cards such as Visa and MasterCard may take a slightly longer period, generally between 2 to 5 business days. To expedite your requests, ensure your account is fully verified with accurate and up-to-date documentation, allowing us to swiftly process your withdrawals and get your winnings in your hands efficiently.

Definitely! FestivalPlay Casino is fully optimized to provide a smooth and enjoyable gaming experience on all mobile devices. Whether you're using an Android smartphone, iPhone, or tablet, you can easily access your favorite casino games directly from your web browser without any extra downloads. Our mobile-friendly platform ensures seamless navigation, quick loading times, and full functionality, so you can easily enjoy top slots like Reactoonz Slots, Wild Rodeo Slots, and Golden Osiris Slots on the go. Simply log into your account from your mobile device and continue your gaming adventure anytime, anywhere.

FestivalPlay Casino brings you an extensive library of exceptional games developed by industry-leading software providers. Our game selection includes popular and high-quality titles from renowned names such as Microgaming, Play'n GO, Pragmatic Play, Quickspin, Yggdrasil, Red Tiger Gaming, Thunderkick, Relax Gaming, Betsoft, and many more. This diverse lineup ensures you'll always find something new and exciting to play, whether you're into innovative video slots, classic table games, or immersive jackpot experiences. With such a remarkable variety, FestivalPlay Casino guarantees endless entertainment and ample opportunities to win big.

Yes, FestivalPlay Casino offers dedicated customer support to assist you with any inquiries or issues you might encounter around the clock. Our friendly and professional support team is available 24 hours a day via live chat and email (support@merlincasino.com), ensuring you always have someone ready to assist you promptly. Whether you have questions about your account, technical issues, promotions, or general inquiries, our knowledgeable support representatives are committed to providing you with swift and helpful resolutions, ensuring your FestivalPlay Casino experience remains enjoyable and problem-free.

Absolutely! FestivalPlay Casino is dedicated to fair and transparent gaming. Our casino features games from highly respected software providers that undergo regular independent testing and auditing for randomness and fairness. Each game uses certified Random Number Generator (RNG) technology to ensure unpredictable and unbiased outcomes every time you play. Furthermore, we strictly adhere to industry standards and licensing requirements, guaranteeing a safe and fair gaming environment. At FestivalPlay Casino, you can confidently enjoy your favorite games, knowing that fairness and integrity are always our top priorities.